Syncplicity Support

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App first-time experience

To launch Syncplicity for Android, open the application manager for your Android device and search for Syncplicity, or say, "OK Google, open Syncplicity." You can additionally add the app to your Android home screen for easy access.

Once the app has launched, enter your credentials to log in to your Syncplicity account.

  • If you do not yet have a Syncplicity account, click here to learn how to set up your account by registering for one of the Syncplicity editions.
  • Log in with either your Syncplicity account or your Single Sign-on account. By default, the Log in using corporate account box is checked. If you are not a corporate user, uncheck this option to expose the password field. If you are unable to log in through the app, you can tap Login with a web browser to log in through the My Syncplicity web site.
  • If you are logging in using a corporate account simply enter your email address and tap Login, and you are taken through a Single Sign-on authentication process using your company's identity provider solution.
  • Once you log in, you see a tutorial for the first time only. The tutorial takes you through a series of steps that explains how Syncplicity works.

If you have forgotten your password, you can reset your password by tapping on Forgot Password. This prompts you to enter your email. A reset email is sent to your inbox.

 

The Home Screen of the Android allows you to:

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