Syncplicity Support

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Send Syncplicity support your entire client log

In some instances, Syncplicity support will ask you to send your client log file:

Windows:

  1. Open Windows Explorer
  2. Navigate to the file:
    \Users\<username>\AppData\Local\Syncplicity\logs\
    where the username is your Windows login id.
  3. Find a file called syncplicity.log, right click on it, click Send To, click Compressed (zipped) folder. This file may also appear as just "Syncplicity" if file extensions are hidden.
  4. Email Syncplicity Support the newly created file -- it should be called syncplicity.zip

To send the log file via desktop client, right click Syncplicity tray icon and select send log file.

 Macintosh: 

  1. Open Finder
  2. Navigate to your Applications
  3. Navigate to Utilities
  4. Open console
  5. Control-click Syncplicity under ~/Library/Logs
  6. Select "Reveal in Finder" 
  7. Control-click on the Syncplicity folder and select "Compress Syncplicity"

Now attach the newly created file, it should be called Syncplicity.zip

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