Syncplicity Support

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Supported platforms

The following tables list the supported web browsers for the My Syncplicity web site and supported environments for the Syncplicity desktop and mobile clients.

You may also want to take a look at:

Web Browsers on Windows

Browser Browser Version 7 8.0 8.1 10
Internet Explorer 11 Yes Yes Yes  
Microsoft Edge

1 **

      Yes
Chrome

Latest stable version + 2 previous versions

Yes Yes Yes Yes 
Firefox

Latest stable version + 2 previous versions

Yes Yes Yes Yes 

Supported languages: English, French, Italian, German and Spanish

** Microsoft Edge is currently not supported for:

      a) File drag and drop in the Online File Browser

      b) Custom branding admin page

 

Web Browsers on Mac OS X 

Browser Browser Version OS
Chrome Latest stable version + 2 previous versions 10.10+
Firefox Latest stable version + 2 previous versions 10.10+
Safari Latest stable version + 2 previous versions  10.10+

Supported languages: English, French, Italian, German and Spanish

 

Web Browser Support for Online File Browser Actions

      Browsers    
Online File Browser Action Chrome Firefox Safari IE 11 Edge
Upload single file with upload button Yes Yes  Yes  Yes Yes
Upload multiple files with upload button  Yes Yes  Yes  Yes  Yes
Drag and drop single file  Yes Yes  Yes  Yes  
Drag and drop multiple files  Yes Yes  Yes Yes  
Drag and drop single folder  Yes        
Drag and drop multiple folders  Yes        


  

Windows Desktop Client

Operating System Version
Windows 10  Windows 10.x (32 bit and 64 bit)
Windows 8 Windows 8.x (32 bit and 64 bit)
Windows 7 Windows 7.x (32 bit and 64 bit)

Supported languages: English, French, Italian, German and Spanish
NOTE: Using a 32-bit Syncplicity client with a 64-bit version of Windows is unsupported and not recommended.

  

Mac Desktop Client

Operating System Version
Sierra 10.12
El Capitan 10.11
Yosemite 10.10

Supported languages: English, French, Italian, German and Spanish

 

Syncplicity App Tab

Operating System Windows Version Office Version
Windows 10 Windows 10.x (32 bit and 64 bit) Office 2007 - 2016
(32 bit and 64 bit)
Windows 8 Windows 8.x (32 bit and 64 bit) Office 2007 - 2016
(32 bit and 64 bit)
Windows 7 Windows 7.x (32 bit and 64 bit) Office 2007 - 2016
(32 bit and 64 bit)

Supported languages: English, French, Italian, German and Spanish

  

Outlook Add-in for Windows

Operating System Windows Version Outlook Version
Windows 10 Windows 10.x (32 bit and 64 bit) Outlook 2013 and 2016
Windows 8 Windows 8.x (32 bit and 64 bit) Outlook 2010, 2013, 2016
Windows 7 Windows 7.x (32 bit and 64 bit) Outlook 2010, 2013, 2016

 

Outlook Add-in for Office 365

Device Outlook Products
PC

Outlook 2013 and 2016 for Windows

outlook.office.com in a browser

outlook.com in a browser

Mac

outlook.office.com in a browser

outlook.com in a browser

Outlook for Macintosh desktop application is not yet supported by Axway Syncplicity

iPad*

outlook.office.com in a browser

outlook.com in a browser

Outlook for iOS app is not yet supported by Microsoft for this type of Add-in

Android Tablet*

outlook.office.com in a browser

outlook.com in a browser

Outlook for Android app is not yet supported by Microsoft for this type of Add-in

Windows Tablet*

Outlook 2013 and 2016 for Windows

outlook.office.com in a browser

outlook.com in a browser

* Microsoft does not yet support phones for this type of add-in.

 

Mobile Clients

Syncplicity App Operating System
iPad app* Apple iOS 9 and 10
iPhone app* Apple iOS 9 and 10
Android app* Android 4, 5, 6 and 7
Android app for MobileIron* (v3.2.x) Android 4 and 5
Windows 8 app (v1.5.x, v1.6.x) Windows 8.1, Windows 10
Windows 8 app (v1.4.x) Windows 8.0

 * Supported languages: English, French, Italian, German and Spanish

 

Mobile Device Management (MDM)

Vendor Platform Notes 
AirWatch

Android and iOS

VMWare AirWatch MDM is supported using the native iOS Managed App Configuration, often referred to as ACE.

For Android, Syncplicity supports AirWatch 8 and 9 using Google Android for Work.*

For iOS, Syncplicity supports the AirWatch hosted cloud deployment. Older versions of AirWatch used with an on-premise deployment cannot be tested or guaranteed.

Intune

Android

Using Google Android for Work, you can integrate Microsoft Intune 5 with Syncplicity for mobile device management. This helps organizations give users access to corporate applications, data and resources from the device of their choice.*

MobileIron iOS

MobileIron MDM is supported through the MobileIron AppConnect SDK integrated into the Syncplicity app. The current Syncplicity app from the App Store can be used. Syncplicity supports the MobileIron hosted cloud deployment. Older versions of MobileIron used with an on-premise deployment cannot be tested or guaranteed.

MobileIron Android 

MobileIron MDM is supported through the MobileIron AppConnect Wrapper (MobileIron does not have an SDK for Android). Requires a separate MobileIron Wrapped APK from Syncplicity, which may not be the latest Android version of the Syncplicity app. Syncplicity supports the MobileIron hosted cloud deployment. Older versions of MobileIron used with an on-premise deployment cannot be tested or guaranteed.

 * Android for Work requires devices running on Android 5.0 or later.

Secure Shared Files

Use Case Platform Client 
Send Secure Shared Files* Windows

Syncplicity desktop client (version 4.x or higher)

  Mac

Syncplicity desktop client (version 4.x or higher)

  Web Online File Browser 
View and Edit Secure Shared Files* Windows Windows 10, 8.1, 8.0, 7.1 SP1
Add-in for Microsoft Office 365 Desktop, Office 2016, Office 2013 SP1, Office 2010 SP1 (64-bit and 32-bit)
Plug-in for Adobe Acrobat and Adobe Reader DC 2015, 11, 10.1.2, 9.5
  iPad

Syncplicity iOS app on iPad (iOS version 3.3.0 or higher)

View Secure Shared Files* Mac Syncplicity Viewer for Mac (BETA)

* Secure Shared Files only supports Microsoft Office and PDF file formats

 

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