How to remotely support end users

• Sign into Admin Syncplicity account at my.syncplicity.com
• Click on the Console tab
• Click Manage User Accounts from the list on the left
• Find and click on the user you need to administer. A screen will appear with the selected user’s account information:
• To impersonate a user:
• Bring up a user’s account by following the steps above for accessing and modifying a user’s account.
• Click on the Impersonate user link
• You will now view the console as that user and can take actions on their behalf.
• To finish impersonating a user, simply click the Return to Console text in the orange banner across the top of the screen.