Syncplicity Support


Deploying the desktop clients

Administrators can deploy the Syncplicity Windows desktop client in several ways:

  • Have users receive a welcome email and click the activation link in the email, which lands them on the client download page.
  • Configure the Syncplicity self-signup web page for your account.
  • Use a policy engine or other tool to push and install the Syncplicity client using the Syncplicity silent installer interface. For the procedure, see the Deploying the desktop clients using silent install article.

Deployment using the welcome email and activation link

By default, new users receive an email when added to the Syncplicity account.  The email contains a link for account activation and then takes them to the client download page in order to get started with the Syncplicity account.

Clicking the link in the email takes the user to an account activation page where they enter their name to complete activation then they see the client download page.

The user logs in after installing the client and begins syncing data.

Deployment using the Syncplicity self-signup web page

The Syncplicity self-signup web page can be used if your account is configured to use SSO. Using this feature, the administrator does not provision users through the admin console. Instead, users are directed to a custom URL for your account where they enter their email address, optionally acknowledge your Acceptable Use Policy, and then receive an email with an activation link. To create the custom URL and configure the self-signup web page, click admin then settings. In the Manage Settings page, click the End-user Self-signup link. 

Begin configuration of self-signup by choosing the Enabled setting at the top of the page.

In the Allowed Email Domains field, enter the email domains from your organization that will be able to sign up for Syncplicity accounts. If specifying more than one, separate the email domains with commas. Wildcard (*) is permitted in the email domain names. Be careful to enable only domains in your organization using the wildcard entry; if this entry is mistyped you may permit outside users to sign up for accounts in your Syncplicity configuration.

The Acceptable Use Policy field is optional.  You can paste your organization’s AUP into this field.  This field can be formatted using Markdown syntax if desired.

The Group Membership field assigns new users to the Syncplicity groups that you enter here.  This field auto-completes your entries showing the available group names that have been configured in your Syncplicity account.  You can also click Add groups from my Syncplicity company directory to see the complete list of groups available to be assigned to new users.  Group membership is optional.  If groups are specified here, they are applied to all new users who use the self-signup URL.

The Account Activation Email Custom Text field provides text that is added to the default Syncplicity welcome email.  This may contain information about any internal resources you make available to Syncplicity users, or internal contact information for Syncplicity specialists in your organization.

The Self-Signup URL is generated when you click Save at the bottom of the setup page.  It appears at the bottom of the page, along with information about any storage quota assigned to new users as a result of the group membership you chose.

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