Syncplicity Support


Configuring and managing the on-premise storage settings

To add or edit a StorageVault, go to the My Syncplicity web site from your browser and log in as an administrator. Select admin > settings then click the Manage StorageVaults link in the Enterprise Edition Features section.

If adding a StorageVault, click Add StorageVault then enter the properties in the page shown.  If editing a StorageVault, click the name of the StorageVault to open the Manage StorageVault Settings page.

Whether adding or editing a StorageVault, you can configure the following settings:

  • Name: Any name you choose to identify the StorageVault. It must be unique.
  • Description: Text that further identifies the StorageVault and its intended use.
  • Storage Quota: The maximum amount of storage from this StorageVault that can be used by the Syncplicity account. See the end of this article for details.
  • On-Premise Storage Connector Servers: The URL of one or more Storage Connectors that allow access to the storage endpoints. See the end of this article for details.
  • Secure Shared Files: If editing the settings for a StorageVault and the Secure Shared Files feature is enabled for your account, you can choose to enable the feature for this StorageVault. Depending on your configuration, you may be able to select the Cloud Rights Management Server or a local Rights Management Server. You can configure the StorageVault to use only one Rights Management Server. Once you select a Rights Management Server, click the associated button to test the connection. For details on the Secure Shared Files feature, see the articles in Secure Shared Files.

NOTE: The Access Key is assigned when you create a StorageVault and cannot be changed. See the end of this article for details.

Make sure to click Save to implement the new settings in your account's configuration. All settings take effect immediately.

Access Key

Every account configured for on-premise storage is provided with an Access Key. An Access Key is a shared secret between an on-premise deployment and the Syncplicity service, used to identify and authenticate the on-premise deployment. Each Storage Connector that is part of your on-premise deployment has the Access Key entered into its configuration file.

The Access Key is a critical security token that must not become known to anyone else but the Syncplicity account administrator and the system administrator in charge of the on-premise deployment. If there is ever any suspicion that the Access Key may have been compromised, please contact Syncplicity Support immediately.

Storage Quota

As files synchronize, the Syncplicity service keeps track of how much data has been uploaded into each user's account, and subsequently into the overall company account. The quota setting in this section defines a limit on the amount of data that can be stored in the storage endpoint. When this limit is exceeded, Syncplicity clients are no longer allowed to upload additional data; users see an "out of space" notification. Use this setting to specify the storage limit for your deployment.

Due to compression and de-duplication, the amount of physical space taken up on your storage endpoint is lower than the amount of space reported in the Syncplicity administrator pages, which affects your quota. The exact delta depends on the type of data your company's users are synchronizing and the compression and encryption settings in your on-premise deployment.

On-Premise Storage Connector Servers

In addition to an EMC Isilon or EMC Atmos storage backend, each on-premise deployment consists of two or more Storage Connectors. The exact number of Storage Connectors depends on the expected load on the system; your account representative can aid in sizing your specific deployment. Each Storage Connector plays a key role in any on-premise deployment:

  • Exposes upload and download APIs that all Syncplicity clients access when transferring files to and from the Syncplicity account.
  • Compresses and encrypts all data according to a configuration preference.
  • Communicates with the Syncplicity server to authorize client connections and exchange necessary metadata.

For more information on Storage Connectors, see the About Syncplicity StorageVaults and On-Premise Storage article.

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