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Upgrading the Storage Connector

The following instructions describe how to upgrade existing installations of the Syncplicity On-Premise Storage Connector.

Refer to the release notes for information about new features and supported platforms. The release notes can be found in the What’s New section.

Upgrade Considerations

You must upgrade all Storage Connector servers at the same time. As a result, a brief outage during a scheduled maintenance window is necessary.

Downloading the Upgrade RPM File

To download the latest version of the Storage Connector software:

  1. Connect and log into each Storage Connector server using an SSH client.
  2. Type the following command to download the latest version of the upgrade software:

wget https://download.syncplicity.com/storage-connector/syncp-storage.noarch.rpm

Upgrading the Storage Connector Software

Before you start the upgrade, make sure that you take a virtual machine snapshot of each Storage Connector server.

To upgrade the Storage Connector software:

  1. On each Storage Connector server type the following command to stop the Storage Connector service:

sudo service syncp-storage stop

  1. On each Storage Connector server type the following command to upgrade the Storage Connector software:

sudo yum update syncp-storage.noarch.rpm

NOTE:  Port 80 must be open from each Storage Connector server to centos.org to allow for RPM dependency checking.

  1. On each Storage Connector server type the following command to start the Storage Connector service:

sudo service syncp-storage start

Upgrade Verification

You must now verify that the Syncplicity account functions correctly.

  1. On each Storage Connector server, type the following command to confirm that the right Storage Connector version is installed:

yum info syncp-storage | grep Version

The version number that is included in the RPM upgrade file now appears.

  1. On each Storage Connector server, type the following command to confirm that the Storage Connector is running correctly:

sudo service syncp-storage status:

If the service is running correctly the following message appears:

syncp-storage (pid <process_id>) is running...

  1. For each Storage Connector server type the following URL into a browser to confirm that the Storage Connector service is accessible:

http://<hostname_or_IP_address_of_storage_connector_server>:
9000/ping

If the service is accessible the following message appears in the browser:

pong

If you are not able to access the service using a browser then on each Storage Connector server type the following command:

echo;curl http://<storage_connector_host_or_IP>:9000/ping;echo;echo

If the service is accessible, then the following message appears:

pong

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