Syncplicity Support

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About SharePoint and network share accounts

If configured by your administrator, you can use your Syncplicity app to access documents stored in your company’s repositories, namely SharePoint sites and network shares. These files are not part of your Syncplicity account.

Essentially, your Syncplicity app can give you access to three types of accounts, where each account requires its own login:

  • Syncplicity account, where you can access your synchronized and shared folders and files.
  • Network share account, where your administrator provides bookmarks and access to network shares. Access to the home directory may also be provided in the form of a bookmark.
  • SharePoint account, where your administrator provides bookmarks and access to SharePoint sites.

Access to SharePoint and network shares requires the Syncplicity Enterprise Edition.

The folders and files in each account are separate from each other. For example, folders and files within a SharePoint site do not appear in your Syncplicity app’s Files navigation, nor do they appear in your Syncplicity app Favorites or Activity feed. You need to log in to the SharePoint site to see the folders and files and any favorites in that site. The same is true for the network share account.

NOTE: If you are editing a PDF or Microsoft Office file in a Syncplicity network share or SharePoint account, you can use the Save As feature to save the file as a new file to a folder in your Syncplicity account. However, you cannot use Save As to save a file in a Syncplicity folder to a network share or SharePoint site. Also, you cannot save files from network shares to SharePoint sites, or SharePoint sites to network shares.

Tap the Accounts icon () in the navigation bar to show your accounts. If your account is configured for access to remote files, you see Network Share, SharePoint or both in the list of accounts.

Each account has its own icon:

  • Syncplicity: 
  • Network Share: 
  • SharePoint: 

Tap on Network Share or SharePoint to log in to that account. If you have previously logged in, you may be taken directly to the list of bookmarks. For information on logging in, see Logging in to a repository.

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