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Impersonate a user

The Impersonate feature provides the ability for you to access the user’s account and see it as the user sees it. You must be a Global Administrator or eDiscovery Administrator to impersonate a user.

A Global Administrator may impersonate a user to help troubleshoot any issues that may be occurring. For example, the user may need assistance restoring a backed up file or previous file version. Whenever a Global Administrator impersonates a user, the impersonated user receives an e-mail notification of the impersonation session.

An eDiscovery Administrator may wish to impersonate a user for the purposes of an investigation, where the administrator can access any files and folders by a specific user. However, the eDiscovery Administrator is a read-only role and cannot add or remove files, or change user settings. Unlike a Global Administrator impersonating a user, the user is not notified of the impersonation.

To impersonate a user, perform the following:

  1. Click admin then click user accounts.
  2. In the Mange Users page, click the specific user’s name. You can use the Search feature if there is a long list of users.
  3. On the right side of the Manage User page, in the Tasks section, click the Impersonate user The user’s account is shown with a highlighted banner across the top of the screen.
  4. Navigate the user’s account. If you are a Global Administrator, you can perform any task necessary as that user.
  5. When done, click the Return to Console link in the banner. 

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